Frequently Asked Questions (FAQ)

General Questions:

  • What is weird.old.snail about? weird.old.snail is an online store that offers a wide range of covers/sleeves/wallets/etc.. We strive to provide high-quality products, exceptional customer service, and a seamless shopping experience.
  • How can I contact customer support? If you have any questions, concerns, or need assistance, you can reach us out here We'll be more than happy to help!

Ordering and Shipping:

  • How do I place an order? To place an order, simply browse our website, add your desired items to the shopping cart, proceed to checkout, and follow the prompts to complete your purchase securely.
  • Do you offer international shipping? Yes, we ship our products worldwide. Please note that shipping times and fees may vary based on your location. For more details, check out our Shipping & Delivery page.
  • What are the shipping times and costs? Shipping times and costs depend on your location and the shipping method you choose during checkout. You can find estimated delivery times and shipping fees on our Shipping & Delivery page

      Payments:

      • What payment methods do you accept? We're currently accepting PayPal but you don't have to have a PayPal account and you can use your credit/debit card to make a purchase:

      paying with credit/debit card

      • Is my payment information secure? Yes, we take the security of your payment information seriously. Our website uses the latest encryption technology to protect your personal and payment details, ensuring a safe shopping experience.

        Returns and Refunds:

        • What is your return policy? If you're not completely satisfied with your purchase, you may request a return within 30 from the delivery date. Please refer to our Returns & Refunds page for detailed instructions and eligibility criteria.
        • How long does it take to process a refund? Once we receive and inspect the returned item, we will process your refund within 2-3 days. The refund will be issued to your original payment method.

            Product Related:

            • Are you using any leather/wool in your products? At weird.old.snail, we are committed to providing animal-friendly products. We do not use any leather or wool in our products. We believe in ethical and sustainable practices, and our goal is to offer high-quality alternatives that align with the values of compassion and respect for animals.
            • Do you offer product customization? Some of our products can be adding name/initials/logo. Contact us for more details

                Account and Privacy:

                • Do I need to create an account to make a purchase? No, as you can see there isn't any option to create an account, so you can certainly make a purchase as a guest. 
                • How do you handle my personal information? We value your privacy and follow strict policies to protect your personal information. 

                    Still Have Questions?

                    If you couldn't find the answer to your question in this FAQ, don't hesitate to contact us. We're here to assist